Why a bank payment failed days later

• Parent
• Needs: Billing
• School setting: Parent billing
• School setting: Accept ACH
• Phone
• Desktop
• Draft

If you don't see this

• It needs the Billing permission on your child's account. A director grants it under the child's connected users.
• Your school must have Parent billing turned on. It's a school setting, ask your director.
• Your school must have Accept ACH turned on. It's a school setting, ask your director.

A card payment is approved on the spot. A bank payment is only a request: your bank can return it several business days later, for example for insufficient funds, a closed account or a wrong account number.

What happens after a return

• You get a push notification: "Your payment for invoice … was returned by your bank."
• The invoice goes back to Unpaid.

  Screenshot coming soon01 · /tuition-statements

  The invoice back under Unpaid after a return

• If autopay was on, it turns off and the message adds "Automatic payments have been turned off. Please update your payment method." You also get an email.
• The bank account may be removed from your saved methods.
• Your school may block bank payments for your family. See Bank payments blocked.
• Your school may add a returned-payment fee as a separate invoice.

What to do

1. Check with your bank why the payment was returned.
2. Pay the reopened invoice with a card, or a different account if bank payments are still allowed. See Pay an invoice now.
3. Turn autopay back on with a working method. See Turn on autopay.

FAQ

• Why did it say paid first? Bank payments show as processing until they settle. A return reverses the payment.
• Can the school waive the fee? Ask the school; fees and waivers are their decision.