Skip to main content

Why a permission is locked or missing

  • Director
  • Finance
  • Admin
  • Needs: My School
  • Phone
  • Desktop
  • Draft

A permission row can be locked for several reasons. The hint under the row tells you which.

Before you start

Steps​

  1. Open the staff member's profile and expand Permissions.
  2. Find the locked row and read the hint under it, or tap the lock for its tooltip.
    A locked row showing Included with the role
  3. Match the hint:
    • Included with [role] ("Required for [role]. Always on and can't be turned off."): the role always has it. Change the person's role instead.
    • You can only grant permissions you hold yourself: ask someone who has it, or an Owner.
    • Turn on [parent] first: turn on the permission above it.
    • Not needed, this user approves: the person approves these items, so an approval requirement does not apply.
    • View only (in the section summary): the person's role is above yours.

Tips​

  • Some permissions can never be given to a role and are hidden. Teachers never see My School, Billing, or Approve Communication Items; Finance never sees My Day.
  • To grant Issue Refunds, Delete/Write-Off Invoices, or Add Credits, you must hold it without an approval requirement.
  • To grant Approve Billing Requests, you must hold it, and none of your own refunds, deletions, or credits may require approval.

FAQ​

  • Who can change anything? Owners can grant every permission.