What Autopay Lock changes for staff and families

• Director
• Admin
• Finance
• Needs: Billing
• School setting: Autopay Lock
• Phone
• Desktop
• Draft

If you don't see this

• It needs the Billing permission. A director grants it under Manage School → Staff → Permissions.
• Your school must have Autopay Lock turned on. It's a school setting, ask your director.

Autopay Lock is a school feature that requires all families to have a valid payment method with Autopay turned on. Someone with Manage School turns it on under Account → Manage School → School Features.

Before you start

• Finish Turn school features on or off first.

Steps

1. To check whether it is on, open Account → Manage School → School Features and look at Autopay Lock.

   Screenshot coming soon01 · /account

   The Autopay Lock switch in School Features

2. To help a family set up Autopay, open My School, tap the child, tap Tuition, then tap Manage Payers.
3. Tap the parent, pick their card or bank account, and tap Save.

What changes for families

• Parents see "Your school requires autopay to be turned on" and cannot tap Disable Autopay.
• Parents cannot delete the payment method Autopay is using, and cannot remove a child Autopay already covers.

What stays the same for staff

• Staff can still switch a payer to another method or tap Disable Autopay from Manage Payers, for example when a family is leaving.
• Manual payments, credits and refunds work as usual.

FAQ

• A parent's autopay was turned off even though the lock is on. Autopay turns itself off after a returned or failed payment. See Why Autopay turned off for a family.