Why Autopay turned off for a family

• Finance
• Director
• Admin
• Needs: Billing
• Phone
• Desktop
• Draft

If you don't see this

• It needs the Billing permission. A director grants it under Manage School → Staff → Permissions.

A single failed or returned Autopay payment turns that payer's Autopay off, so the same bad method isn't charged again.

Steps

1. Open My School, tap the child, and tap Tuition to confirm "Autopay is disabled."

   Screenshot coming soon01 · child_detail

   The Manage Payers line showing Autopay status

2. Check the unpaid invoice that failed and collect it another way if needed. See Charge a family's card or bank account on file.
3. When the family has a working method, turn Autopay back on for them from Manage Payers, or ask them to do it.

FAQ

• What does the family see? "We turned off automatic payments because your bank returned a recent payment." or "…because a payment could not be completed."
• Was the bank account locked too? After a returned ACH payment, yes. Unlock it before they can use it again.
• Does the school hear about it? For a failed Autopay charge, the school's email gets a copy of the notice.
• Is there a fee? A returned ACH payment may add the school's ACH bounce fee. See How late fees and ACH bounce fees work.