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How late fees and ACH bounce fees work

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Neither fee is added to the original invoice. Each becomes its own invoice so it can be paid, written off or deleted on its own.

Steps​

  1. To find a fee, open the child's Tuition Statements under Unpaid.
    A late fee invoice in the child's Unpaid list
  2. Open it. A late fee invoice's memo reads "Late fee for invoice #[number]".
  3. To waive it, delete or write it off like any invoice.

FAQ​

  • When is a late fee charged? When an invoice with its late fee on stays unpaid the set number of days past due. The amount is the invoice's own late fee amount, or the school default.
  • When is it due? Immediately. It is emailed as soon as it is created.
  • What triggers the ACH bounce fee? A bank payment returned by the bank. Payments canceled on the merchant side don't trigger it. The fee invoice is due 7 days later and emailed right away. The payer's ACH is also locked and their Autopay turned off.
  • Can I turn them off? Set the school amounts to 0, or turn the late fee off per schedule or per invoice.