Mark a paid invoice unpaid

• Finance
• Director
• Admin
• Needs: Billing
• Phone
• Desktop
• Draft

If you don't see this

• It needs the Billing permission. A director grants it under Manage School → Staff → Permissions.

Use this when a cash or check payment was recorded by mistake, or a check bounced.

Before you start

• Finish Record a cash or check payment first.

Steps

1. Open the paid invoice and tap ... (top right).
2. Tap Mark Unpaid.

   Screenshot coming soon01 · child_detail

   Mark Unpaid in a paid invoice's menu

3. Read the warning: "This action will not issue a refund and cannot be undone."
4. Tap Mark Unpaid.

Troubleshooting

• No Mark Unpaid option. It only appears on invoices paid by a recorded payment. Card and ACH payments are reversed with a refund. Credit invoices use Remove Credit, and prepayment invoices can only be deleted or written off.