Turn a payer's Autopay on or off for them

• Finance
• Director
• Admin
• Needs: Billing
• Phone
• Desktop
• Draft

If you don't see this

• It needs the Billing permission. A director grants it under Manage School → Staff → Permissions.

Staff can set Autopay for a parent using a card or bank account the parent already saved.

Steps

1. Open My School, tap the child, and tap Tuition. The Manage Payers line says "Autopay is enabled." or "Autopay is disabled."
2. Tap Manage Payers. Each billing parent shows Autopay enabled or Autopay disabled.

   Screenshot coming soon01 · child_detail

   Manage Payers with each parent's Autopay status

3. Tap the parent.
4. On Select Payment Method, tap the card or bank account and tap Save. To stop Autopay, tap Disable Autopay.

Tips

• Only approved connected users with the Billing permission are listed. With none, you'll see "No billing contacts yet" and Add Guardian.
• Staff can disable Autopay even when the school has Autopay Lock on.

Troubleshooting

• The bank account can't be selected. The payer's ACH is locked. See Unlock ACH for a family.