Unlock ACH for a family after a returned payment

• Finance
• Director
• Admin
• Needs: Billing
• School setting: Accept ACH
• May need approval
• Phone
• Desktop
• Draft

If you don't see this

• It needs the Billing permission. A director grants it under Manage School → Staff → Permissions.
• Your school must have Accept ACH turned on. It's a school setting, ask your director.
• This action may go to the Approval Center and take effect once a director approves it.

When a bank payment is returned, the payer is locked out of ACH: "This user is currently blocked from paying via ACH after a returned bank payment." Card payments still work.

Steps

1. Open My School, tap the child, tap Tuition, then Manage Payers.
2. Tap the parent.
3. Next to ACH Bank Account, tap Unlock.

   Screenshot coming soon01 · child_detail

   A payer's payment methods with the ACH lock

4. Confirm:
   • With the Unlock ACH permission: Unlock ACH on "Unlock ACH payments?". The release is recorded under your name.
   • Without it: Request Unlock on "Request an ACH unlock?". The request goes to the Approval Center, and the payer shows Unlock requested until someone decides.

Tips

• Parents can also ask with Request Unlock on their side; their request lands in the same place.
• Check that the family's bank details are fixed before unlocking.