Resend or delete a failed text

• Director
• Admin
• Needs: CRM
• School setting: Texting
• Phone
• Desktop
• Draft

If you don't see this

• It needs the CRM permission. A director grants it under Manage School → Staff → Permissions.
• Your school must have Texting turned on. It's a school setting, ask your director.

A text that the carrier rejected shows a red failed marker in the conversation. You can send it again or remove it.

Before you start

• Finish Send and read texts first.

Resend or delete a failed text

1. Tap the red message.
2. Read the reason in Failed to send.

   Screenshot coming soon01 · /home

   The Failed to send dialog

3. Tap Resend to try again, or Delete and confirm to hide it from the conversation.

Cancel a scheduled text

1. Press and hold the scheduled message.
2. Tap Cancel message. Tap Keep to leave it.

Troubleshooting

• "Can't resend this message". The carrier permanently blocked or couldn't reach the number. Get a different phone number for the contact.
• "Couldn't resend the message." Try again in a moment.