Mark a text as no reply needed

• Director
• Admin
• Needs: CRM
• School setting: Texting
• Phone
• Draft

If you don't see this

• It needs the CRM permission. A director grants it under Manage School → Staff → Permissions.
• Your school must have Texting turned on. It's a school setting, ask your director.

When a family texts "Thanks!", mark it as needing no reply so it stops showing in Action Required.

Before you start

• Finish Work the Action Required list first.

Steps

1. Open the conversation from CRM Chat.
2. Tap the acknowledge icon at the top (Acknowledge — no reply needed).

   Screenshot coming soon01 · /home

   The acknowledge button in a conversation

3. In No reply needed?, tap Confirm. The family is cleared from Action Required and won't be re-flagged as a hot lead.

Tips

• The button only appears on conversations linked to a lead.
• The web Texting inbox doesn't have this button; use CRM Chat.