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Set tour times and blackout dates

  • Director
  • Admin
  • Needs: CRM
  • Desktop
  • Phone
  • Draft

Tour Settings decide which times appear when staff schedule a tour and when families book or reschedule online.

Before you start​

  • You need the Director, Regional Manager or Administrator role. Assistant Directors don't see Tour Settings.

Steps​

  1. Open Tour Settings:
    • On the sidebar, open Dashboards → CRM, tap More, then Manage Tour Settings.
    • Or tap the gear (Tour Settings) on the Tour Calendar.
    Tour Settings with Tour Duration and Weekly Availability
  2. Under Tour Duration, pick 15 min, 30 min, 45 min, 60 min, 90 min or 120 min.
  3. Under Weekly Availability, turn on each day you give tours. A new day starts at 9:00 AM to 5:00 PM.
  4. Set the Start Time and End Time. Tap Add Time Slot for a second window the same day, such as mornings and afternoons. Tap the remove icon to delete a window.
  5. Under Blackout Dates, tap Manage Blackout Dates. Tap each date to block or unblock it, then tap Save Blackout Dates.
    The Manage Blackout Dates calendar
  6. Tap Save Changes. Tap Reset instead to discard your edits.

Tips​

  • Tours can't be booked on blackout dates, by staff or by families.
  • Blackout dates show as chips under Blackout Dates. Tap a chip's x to remove it, then tap Save Changes.
  • Tour Duration is also the default length when you complete a tour.