Run the Refunds, Clawbacks & Processor Fees report

• Director
• Finance
• Admin
• Needs: Report Center
• Needs: Revenue Reports
• Desktop
• Draft

If you don't see this

• It needs the Report Center permission. A director grants it under Manage School → Staff → Permissions.
• It needs the Revenue Reports permission. A director grants it under Manage School → Staff → Permissions.

Refunds, Clawbacks & Processor Fees lists money that settled and left your account in the dates you choose: refunds, dispute clawbacks, ACH bounce reversals, and processor or bank fees. You'll find it in the Adjustments & Discounts group of Revenue Reports in Report Center.

Steps

1. On the sidebar, click Report Center and expand Revenue Reports → Adjustments & Discounts.
2. Click Refunds, Clawbacks & Processor Fees.

   Screenshot coming soon01 · /report-center

   The Generate report sheet for Refunds, Clawbacks & Processor Fees

3. Under Select schools, click the row, check the schools to include, and click Done. Your current school is preselected.
4. Under Period, click Select a date range and choose This Month, Last Month, This School Year, Last School Year or Custom dates. The end date can't be after today.
5. Optionally, under Optional filters, pick an Outflow type: Refund, Dispute / clawback, ACH / bounce reversal or Processor / bank fee.
6. Under Format, choose PDF or Excel.
7. Click Generate. The file downloads when it's ready. You can also get it later from the Report queue.

Tips

• Who it's for: Finance staff explaining why deposits were lower than payments collected.
• Format: PDF or Excel.
• The Excel file has these tabs: Summary, Refunds, Clawbacks, ACH Bounce Reversals, Processor Fees, Other Fees.