Reset a staff member's password

• Director
• Admin
• Needs: My School
• Phone
• Desktop
• Draft

If you don't see this

• It needs the My School permission. A director grants it under Manage School → Staff → Permissions.

Use this when a staff member forgot their password or never finished setting one up.

Before you start

• Finish Find a staff member first.

Steps

1. Open My School → Staff and tap the person.
2. In User Details, find their email. It is marked Connected email or Invited.
3. Tap Reset password next to it.

   Screenshot coming soon01 · /my-school

   Reset password next to the staff member's email

4. Ask the staff member to check the inbox of that email address.

Tips

• Staff can also reset it themselves with the "Forgot" link on the login screen.
• If the email address itself is wrong, contact support@helloasilo.com.